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Terms & Conditions

Thank you for visiting our website. Please be assured that your privacy is as important to us as is your custom. We outline below the ways in which we use and protect any personal information that you have or may give us.
By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner prescribed below.

Information we may collect from you

Information that you provide by filling in any forms on our site luciasoflondon.co.uk  (“our site”) or when otherwise contacting us. If you contact us, we may also keep a record of that correspondence

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for our system administration. This is purely to enable us to collate statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your hard drive of your computer. Cookies enable us to improve our service to you, estimate our audience size and usage pattern, store information about your preferences, and recognise you when you return to our site.

Please note you can set your browser to refuse the setting of cookies. However, if you do this you may be unable to enjoy full use of the site and you may not be able to take advantage of certain promotions we may run from time to time.
Uses we may make of your information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer;
To provide you with information, products, services or offers that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; to notify you about changes to our service.

We shall only ever contact you by email to communicate changes in account status, marketing opportunities, privacy policies and/or any other policies or agreements relevant to you or your account.

Passing your information to third parties

We will never pass your data to third parties. However, we may provide prospective advertising medium with aggregate, generalised information about our customers in order to ensure our advertising is both relevant and cost effective.

Disclosure of your information

We shall only ever disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any of our terms and conditions.

Fraud Prevention

If false or inaccurate information is provided, including in relation to a person’s identity and fraud is identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may also access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related and other facilities; managing credit related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. For further details of the relevant fraud prevention agencies please contact us as described below.

Third party websites

Our site may, from time to time, contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms, conditions and privacy policies and that we do not accept any responsibility or liability for these sites and their terms and policies.

Where we store your personal data

The data that we collect from you will be transferred to, stored at and processed at a secure site in the United Kingdom. By submitting your personal data, you agree to this transfer, storage and processing.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.